Refund Policy
Last updated:
This Refund Policy applies to payments made on Hunico (hunico.io) for digital subscription services (Pro User, Pro Vendor) and balance top-ups. Hunico is a property catalog — all rental transactions are between guests and vendors directly.
1. Nature of Services
All purchases on Hunico are for digital subscription services. By completing a purchase, you acknowledge that you are buying access to digital features that are delivered immediately upon payment. This affects your refund rights as described below.
2. Cooling-Off Period
Pro User and Pro Vendor subscriptions are eligible for cancellation within 3 calendar days from the date of purchase, provided that none of the Pro features have been used during this period.
3. Cancellation Eligibility
- The subscription was purchased within the last 3 days.
- No Pro features have been used — no contacts viewed, no branded content published, no premium data accessed.
- The cancellation request is submitted via Telegram or WhatsApp support.
4. Non-Refundable Payments
- Balance top-ups — wallet deposits are non-refundable as they represent stored value for future use.
- Used subscriptions — Pro subscriptions where any Pro feature has been accessed or used.
- Expired cooling-off period — subscriptions older than 3 days from the purchase date.
- Recurring renewals — automatic subscription renewals after the initial purchase (cancel before renewal to avoid charges).
5. Refund Processing Time
- Credit/Debit Card: 7–14 business days
- E-Wallet (GoPay, OVO, DANA): 3–7 business days
- Bank Transfer: 7–10 business days
- QRIS: 3–5 business days
6. Contact Information
To request a cancellation within the cooling-off period, contact our support team:
Telegram: @hunicobaliWhatsApp: +62 859 4074 9131
Please include your registered email address and payment ID in your request.
PT Open Soft Asia
Bali, Indonesia