FAQ
Answers to the most common questions about using Hunico.
How do I get started?
Create an account, then go to CMS → Vendor to create your first vendor. From there, add complexes, templates, and units to build your property catalog.
What is the difference between a Vendor, Complex, Template, and Unit?
Vendor — the owner or agency. Complex — a physical location (e.g., a villa estate). Template — a property type within a complex (e.g., "1BR Villa"). Unit — an individual rentable property (e.g., "Villa A1"). Each level is created inside its parent.
How do I upload photos?
Navigate to any vendor, complex, template, or unit in the CMS section and use the media gallery to upload photos. Uploads use the TUS protocol, so they automatically resume if your connection drops. Uploaded photos go through moderator verification before appearing publicly.
Can I have a team manage my properties?
Yes. Go to CRM → User and invite team members to your vendor. You can grant different permission levels (Viewer, Editor, Admin) to control what each team member can access.
How do rental applications work?
Tenants browse your units in the Listings section and submit an application with their contact info, desired rental period, and budget. You receive the application in CRM → Application and can contact the tenant directly.
Can I get notified when something happens?
Yes. Set up a Pipeline to receive automatic notifications. For example, you can get a Telegram message every time a new application is submitted or a payment is processed.
How do I top up my account balance?
Go to CRM → Payment, create a new top-up, and transfer the amount to the displayed bank account. Upload your receipt, and an accountant will verify the payment. Once accepted, your balance is updated automatically.
What is a Pro account?
Pro accounts unlock advanced features for users and vendors. You can upgrade to Pro using your account balance. The upgrade is available from the user or vendor profile page.
What happens when I delete something?
Deleted items enter a grace period in the Trash. During this time, you can restore them. After the grace period expires, the deletion becomes permanent. You can also force-delete to skip the waiting period.
Why was my uploaded photo rejected?
All uploaded media is reviewed by moderators. Photos may be rejected if they are blurry, contain inappropriate content, or do not meet quality standards. Re-upload a higher-quality photo and it will go through verification again.
How do I reset my password?
Visit the password reset page and enter your email address. You will receive an email with instructions to create a new password.
How does guest management work?
When a rental application is approved, you can track the guest lifecycle with check-in and check-out actions. Mark guests as checked in when they arrive and checked out when they leave to keep your booking records organized.
How do reviews and ratings work?
Users who have submitted an application for a unit can leave a review and star rating. All reviews are moderated by an admin before appearing publicly. Vendors can respond to verified reviews on their unit pages.
How do I set up two-factor authentication (2FA)?
Go to your user profile settings and click "Enable 2FA." Scan the QR code with any TOTP authenticator app (such as Google Authenticator), then enter the 6-digit code to confirm. After setup, you will need to enter a code from the app each time you log in.
Are my uploaded photos optimized automatically?
Yes. All uploaded images are automatically converted to WebP format for faster loading and smaller file sizes. The original image is preserved, and optimized versions are generated for thumbnails and gallery views.
Can I delete my account?
Yes. Contact our support team at [email protected] to request account deletion.
Still Have Questions?
Contact our support team at [email protected], or reach us on Telegram and WhatsApp.